When computers are used for anything other than e-mail or face book, most people get squeamish. For example, in one case I was involved in, when the company announced that they were going to renovate and automate a manufacturing area, all of the people but one quit because they were convinced that they couldn't do the job if they had to work with computers. I solved that problem and put the entire group back to work but there is still a large portion of the population that is literally afraid of everything inside the computer's shell. You can't validate something that you fear or do not understand. This presentation will begin the process of understanding and allow a faster and better validation process.