The PASS-Web integration enables users to book their own MyBus door to door bus services via the Internet.
Since its roll-out in January 2012, usage of the facility has increased almost month-on-month, with usage in November 2012 up to more than 1,600 booked trips – a 361% increase.
John Knox, Demand Response Transport Team Leader at SPT explains the benefits the system has brought: "We now have more people using the service regularly,” he reveals. “Customers appreciate the freedom to manage their bookings, and for SPT it improves customer service because it takes some strain off the phone lines, enabling people to get through easier when they call.”
Trapeze Group supplies the PASS-Web system which powers SPT’s MyBus. Peter Bell, Managing Director of Trapeze in the UK, said: "SPT was one of the earliest adopters of our PASS software in the UK. I am delighted that they are gaining further efficiencies from the addition of PASS-Web. This helps reduce workload on call takers by giving users of the MyBus service users an alternative booking approach."
About Trapeze Group
Trapeze Group delivers solutions that consider the full 360 degrees of passenger transport. Whether addressing the needs of a single department, an entire organisation, or the community, Trapeze provides some of the most advanced software, intelligent transport systems (ITS) and mobile technologies in the industry. Hundreds of government and commercial organisations across Europe, North America and Asia Pacific have turned to Trapeze to realise efficiencies, enhance the quality and scope of their services, and safely transport more people with less cost. Visit www.trapezegroup.com
+44 (0)8445 616 771