The business has always been aware of the need for a good IT infrastructure and over the years has taken on a number of different systems to meet its requirements. In the 80’s Smallwood Architects commissioned a bespoke piece of software to manage documents, a project which helped highlight the importance of reviewing processes. The business later bought a software package designed around projects which, due to a lack of investment, did not live up to expectation and was only really used for recording time. After several bad support experiences Smallwood Architects again switched to a new package for timesheets but quickly realised it needed to do more.
The practice needed a more comprehensive system which would address all the company’s project information requirements in one place as Managing Director, Jonathan Dinnewell explains. “We set about searching for a more inclusive system, initially with CRM and contact management (http://www.unionsquaresoftware.com/
Not only does Union Square offer a CRM framework that could pull together Smallwood Architects’ contacts into one central location, it also tackles document management (http://www.unionsquaresoftware.com/
Smallwood Architects reviewed several other systems but felt Union Square was the most user friendly option with the best knowledge of industry processes. The system implementation was one of the quickest Union Square has ever delivered and the whole team at Smallwood are already up and running.
“Feedback from the team has all been positive and the business is looking forward to increased transparency of projects, better clarity with regards to IT and an embedding of efficiency and accountability in our corporate culture” Jonathan concludes.