With ongoing help and guidance from Ann Connor of AdviCoach®, Kathie and Dennis Cote—who currently own and manage the multi-generation family business—were able to build the right systems and team to create the next, enhanced version of Polly’s Pancake Parlor, or what’s being called Your Business 2.0®.
“Polly’s Pancake Parlor is a prime example of how recognizing a business’ dangers, opportunities and strengths and being proactive about making the changes can really take the business to a whole new level,” said Brian Miller, chief operating officer of AdviCoach®. “The business was already thriving but, with Ann’s help, Kathie and Dennis were able to continue on a strong growth path and further enhance the business’ internal systems. Their ability to put faith in a business coach and willingness to think outside the box is what ultimately resulted in their ongoing success and makes them the perfect candidate for our AdviCoach® Client of the Year award.”
Polly’s Pancake Parlor has been a staple in the Sugar Hill community since the 1930’s. Kathie and Dennis have worked in the business for the past 30 years and became owners 15 years ago. Kathie and Dennis have backgrounds in music education and the business employed a staff with virtually no experience or knowledge of the inner workings of a restaurant. This left the Cote’s constantly tied to the business and unable to take time off. They needed to find a business coach to help them hire the right management team and establish cohesive systems at the restaurant.
“It’s so easy to get distracted in the regular day-to-day, that it’s refreshing to have someone there who understands your business and keeps you on track,” said Kathie. “Ann has helped us grow the business in so many ways. We are extremely grateful to have her as, essentially, our third business partner and look forward to our continued relationship and onward growth.”
The restaurant has not decreased in sales during the recession. And, through careful budgeting with the help of Connor, Polly’s Pancake Parlor has experienced significant growth for the past two years. The Cote’s are also moving towards a major renovation in the near future.
“Before I began working with Kathie and Dennis, the state of Polly’s Pancake Parlor and their lifestyle were synonymous to what other mom and pop, multi-generation businesses look like—they were unable to take time off and were too caught-up in the business to make the necessary changes that would allow them to do so,” said Connor, who has been working with Polly’s Pancake Parlor for nearly two years. “Kathie and Dennis were letting the business run them, but they put the trust in me to try new things and implement new strategies, and it has paid off for them significantly. So much so, that they were finally able to take a vacation, completely off-the-grid, in Bermuda this past August.”
Polly’s Pancake Parlor is located at 672 Route 117 (Sugar Hill Rd.) in Sugar Hill and can be reached at (603) 823-8849 or by visiting http://pollyspancakeparlor.com/
Ann Connor of AdviCoach® can be reached at (603) 239-3693 or by visiting www.connorteam.advicoach.com.
With more than 25-years of experience in business coaching, AdviCoach® is the premier source for business coaching and advisory services customized for small to mid-size businesses (SMBs). The AdviCoach® business model is designed to empower SMB owners to increase the productivity and value of their businesses through unique coaching methodologies and the deployment of “Rapid Impact Strategies,”