Always involved in a Service-oriented role, it was an easy transition for Nichole to move into Account Management. Having worked for small, medium and large CRAs, as well as owning her own business, Nichole has a unique insight into the screening needs of companies of all sizes. In her former roles, she was a top performer, internally and externally, consistently recognized for her dedication to enhancing service delivery, ensuring quality, and optimizing her clients' programs.
Nichole’s focus will be on client advocacy and communications, as well as product add-on sales. She will be a key member of our Product Marketing Steering Team. Nichole is also a member of the NAPBS Best Practices Committee concentrating on the Ligitation Avoidance and Drug Testing sub-committees, as well as a new member of the National Association of Professional Women.
Nichole has an excellent working knowledge in the ever-challenging area of compliance for background screening, and we have already put her skills to use in this area. At our recent user's conference, Nichole led the two Compliance breakout sessions. She also spearheaded the 2013 compliance education project to ensure that all of the Consumer Reporting Agencies (CRAs) utilizing the FRS platform were notified about upcoming changes with the Fair Credit Report Act (FCRA) mandated to take effect on January 1, 2013. Nichole has been available to consult with our CRAs to assist with questions regarding the changes, as well as information about the Consumer Financial Protection Bureau (CFPB) and its new role with regard to the FCRA.
Nichole holds a Bachelor's Degree in Communications from the University of North Carolina at Greensboro, with a concentration in Organizational and Speech Communications, and is currently completing her FCRA Basic Certification.
As the background screening industry's most widely used technology, FRS offers our B2B clients a foundation of rock solid background screening solutions that allow them to attract and maintain top customers who demand accuracy and speed when screening individuals. The FRS suite of technology solutions has been expertly crafted over almost two decades to assist the users of FRS as they cater to their clients whether they are screening prospective employees, current employees, contractors, students or volunteers. FRS offers a comprehensive suite of flexible products and services for consumer reporting agencies (CRA), criminal research specialists (CRS) and provides the proven network that pulls all of the pieces together for their clients, the HR professionals. FRS is Powerful, is Proven and is the Preferred technology solution of the background screening industry. For more information, visit our website at www.frssoftware.com.