Part I: Gain: The credit investigation portion of the policy begins with providing the Credit Application to a potential customer who wants to pay for the product or service provided by the reader’s company on credit terms. A determination must be made if the potential customer is creditworthy. Each section of each credit investigation tool is broken down and analyzed. The credit tools are the Credit Application, Financial Statements, Dun & Bradstreet Reports and Bank and Trade References. The reader is taught how to interpret information provided by each tool to determine creditworthiness. If a potential customer is not creditworthy credit terms are not offered. Alternate terms such as cash in advance of the sale should be offered to any company not deemed credit worthy. If a potential customer is deemed credit worthy credit terms are granted. The approval of a potential customer is a “Gain” for the creditor because they have gained a new customer and new business will be added.
Part II: Maintain: The collections portion of the policy picks up immediately after the approval. The reader is taught how information such as establishing proper contacts and payment information are important in order to ensure a smooth invoice to payment transaction. Proven effective collection methods are demonstrated when the need for collection calls arise. Professionalism, kindness and the willingness to help whenever possible will give the customer a level of comfort and help build trust. Relationship building with every customer is the key to a successful collections policy. The reader is shown how the proactive collector will be successful in obtaining payment. Red flags that signal a customer may be experiencing financial difficulty are also discussed. Gathering information on customers who are experiencing problems is illustrated along with solutions that will benefit both the creditor and debtor. All the legal avenues available to the creditor are listed along with collection laws and creditor’s rights. Bankruptcy is defined along with steps that the reader should take that will maximize payment to their company in the bankruptcy. Part two concludes with the Delinquency Report. The Delinquency Report is a report detailing the state of each delinquent customer the collector(s)
Part III: Writing the Policy: An outline beginning with the Credit Application of the potential customer through the Delinquency Report is provided. Part one and two of this book is summarized for the reader. The reader is given a checklist that helps in tracking and examination all of credit investigation tools on each potential customer. Each part of the collections policy is separated and broken down into step by step instructions that guide the reader as to what actions to take in a given collections situation. For example, if a customer dispute arises progressive step by step instructions are given showing the reader how to resolve the dispute from start to finish. This is done with every subject discussed in the book. The reader, by following the outline summary and instructions given, will easily be able to write a sound effective credit investigation and collections policy that will conform to the culture and goals of their company.
To purchase your copy for only $9.99 click the following link (http://www.amazon.com/