The thriving potential of online retail businesses is growing exponentially. According to Forrester Research Inc., online shopping in the United States has increased with an astounding 15% to $59.5 billion in last year’s holiday season alone. Moreover, European online retailers were seeing average daily sales increase by 150%. Thus, as more and more consumers are looking for convenient, time-saving, and money-saving shopping experiences, online retail businesses skyrocket across the global markets. However, by entering these diverse and challenging markets, e-commerce sites, more than any other international businesses, need to differentiate themselves from the competition.
Premium customer service plays a key role in building business success. In fact, it can make or break any international organization. The Global Customer Service Barometer shows that 61% of consumers find that the current stagnant economy has made good customer service more important to them than ever before.
Hans Lasonder, CEO of TeleForwarding adds: “ Often businesses and their customer service are intensely focused on gaining new clients rather than keeping their current ones satisfied, resulting in a low retention rate. It is therefore necessary to keep nurturing both potential and existing customer relationships with top-quality services by putting human touch in it. TeleForwarding understands this need and reflects on it with international toll-free numbers. These numbers enable online retailers to enhance their corporate image by putting both new and existing clients at the core of their business. This way, the clients will more likely place an order, become multi-buyers, or even power shoppers over time.”
The first question that arises here is: when will customers call your online shop? The answer is simple: if you provide clear and concise information on your website, your customers will only call you when in need of additional help or service. Hence, they will only call you for a good reason. By implementing international 0-800 (ITFS) or 00-800 (UIFN) toll-free numbers you meet the needs of these customers, by enabling them to call you free of charge.
Moreover, by prominently displaying a toll free number on your website, you communicate to all your customers that you are a reliable party, always ready to answer any questions that might arise in the use of your website. You can answer those questions in person, emphasizing the human touch behind your online store. Thereby, with toll-free numbers, you do not only complement your excellent online service with top quality direct customer service, but youz also generate trust.
Trust can be seen as a vital asset in creating a reliable corporate image and supporting brand awareness. According to Accenture, the costs and difficulties of building brand awareness in a foreign country, are often regarded as important barriers to market entry in cross-border ecommerce. As international toll-free services require only a small investment, they form the ideal tool to create trust and build brand awareness all over the world, thereby overcoming this barrier. Another barrier international toll-free numbers overcome is the distance between your company and your international clients. Since toll-free telephone numbers don’t use a local area code customers can reach out to you from all over the specific countries where the international toll-free number is activated. If customers see an unfamiliar local area code, not to mention a foreign country prefix, it could be a barrier that stops them from getting in contact at all.
Thus, by offering clients free customer support at all times, online retailers show commitment and create customer proximity, which is essential for any international web outlet. Providing reliable and free customer support will contribute to the growth of an online retail business, establishing a determined and trusted brand with a strong commitment to high quality customer service, which creates a solid base for growth and new investments.
In the end, even with the numerous developments within the world of online retail, the human touch of customer service is essential to any business success. By emphasizing reliability, customers will get the impression that your business is a professional, first-class web shop.
Find out more on how to get the most out of your international online shop with international toll-free services on our website www.teleforwarding.us or visit our blog www.tollfreenumberblog.com.