As the study shows, implementing the standard does improve financial performance but what is more important is the companies that are getting the most out of the standard. Those looking at real internal quality improvement certainly gain more than the organisations responding to quality problems or customer pressure and therefore looking for a quick fix.
This, more in depth research, was completed due to the large number of scientific studies that had gone before it which had painted a confusing picture about the exact benefits of ISO 9001. Some businesses had reported a direct improvement in revenue whereas some could not find any positives whatsoever. Instead of just looking at the direct correlation between quality management standards and financial success, other variables are explored in the study. The most notable of these are:
- Meta-analysis approach
- Enhanced Financial Performance
- Internal and External Motivation
By looking at these other factors, the study was able to give a more rounded response to the question of how the ISO 9001 positively affects business. The report can be read in more detail at the iso.org site but in summary it has been concluded that ISO 9001 certified organisations achieve many benefits – most notably with regard to increased sales. Senior employees at firms across the UK and indeed the rest of the world could see this as reason enough to encourage the implementation of the certification in their company. To learn more about this standard or a wide range of other, visit http://www.isoinabox.co.uk/