Although Precision’s Manhattan location never lost power from the effects of Sandy, many clients needed assistance setting up stations to work from remote locations, or to activate their disaster recovery plan. Some clients turned up remote servers in Precision’s data center space in Virginia or New Jersey, neither of which was affected by the storm.
“What we experienced with Sandy is a sign of the service revolution. Our goal is to serve clients for life,” said Anthony Butler, Precision IT’s VP of Sales. “The week may have seemed extraordinary, but that’s what we do. Clients need to rely on and trust us, and so we take care of them the same way we take care of ourselves—maybe even better.”
Part of the service revolution in IT is placing the human element back into the service model. People want less automation and more engagement with people who care, and Sandy tested the limit. Precision contacted every single client it works with just to check in and help where possible. For example a couple of days after Sandy, Precision staff helped a client retrieve their servers from a defunct data center without power, using flashlights and then drove them to their corporate office to get them back on line.