With the new tenant portal, tenants can conveniently perform two key tasks:
Paying rent online – “Tenants now have the ability to pay their rent more conveniently,”
This remote rent payment method is not only convenient; it can also provide renters more independence in their roles as tenants. Property managers who implement an online portal often report that paying the rent online can help tenants feel a greater sense of “ownership”
Requesting maintenance online – Traditionally, tenants have had to place a service call with the company in order to report repair needs and request property maintenance, and then wait as each of the responsible parties were notified.
Now, tenants can report a need for non-urgent maintenance through the online portal, where it is read by all interested parties as quickly as possible. “It's very convenient for the tenant because they don’t have to call it in,” Hacker said. “When they put a notice online, it goes to me, my office manager, the contractor and the homeowner – four different people who get to work on fixing the problem.”
The tenant portal is just one of several great advantages to renting an Ocean West Realty home. To see a list and photos of properties for rent in Southern California, visit www.oceanwestrealty.com.
About Ocean West Realty
Ocean West Realty is a full service real estate, mortgage and property management company in Los Angeles County, Orange County and the Inland Empire. The office specializes in helping homeowners sell and rent out properties throughout Southern California, and assists buyers with best-in-class agency services.