Dec. 18, 2012
-- Errol Allen releases his first book entitled Keys To Delivering Amazing Customer Service.
This practical book assists you in creating both a customer and employee friendly culture to maximize your ability to acquire and retain customers. A holistic strategy is important in your quest to provide amazing customer service. Learn why establishing core values, hiring the right people to service your customers, balancing workload and performance goals all impact the level of service received by your customer. Customer service is critical to the survival on any business. According to the Technical Assistance Research Program, 68% of customers defections take place because customers feel poorly treated. Customer service is more than teaching employees to be nice to the customer. It also means creating an atmosphere where the employee can provide the best possible customer experience. Errol utilizes his 25+ years of hands-on customer service experience to create an outline for developing a complete customer service system, Read how passion, being an expert and leaders spending time on the front line with customer service personnel all play a role in a company's ability to consistently deliver great customer service! Get your copy today of Keys To Delivering Amazing Customer Service at http://www.errolallenconsulting.com/services/eac-media/