The integration of contact data from Exchange into the ANDTEK Unified Communications network shows its strengths at the point of transition in particular, with the fast and competent processing of queries.
Conveyance via IP telephone and/or PC means that employees have all dates are available at a glance and can give the caller detailed information without having to ask a colleague. For example: a call reaches company head offices and the caller would like to speak with a certain company employee. Using a search tool, the switchboard operator sees immediately whether and when the required employee is reachable – no further enquiry is needed. If required, the switchboard operator has access to detailed information on the required employee (holiday, parental leave, notices applicable to the query etc.) and can pass these on to the caller.
Data searches and access to contact information from Exchange that has been integrated into the Unified Communications network takes place within seconds via IP telephone and/or PC. Data is administered centrally and efficiently via a web-based interface.
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ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK’s IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.
Am Soeldnermoos 17
phone: +49 (0) 8 11 95 94 96 0
fax: +49 (0) 8 11 95 94 676
Fuchs Pressedienst und Partner, Journalisten PartG
Franz Xaver Fuchs
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phone: +49 (0) 82 31 609 35 36
fax: +49 (0) 82 31 609 35 37
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