PIC member Mike Ryan, author of the paper and senior vice president of marketing and strategy at Madison Performance Group, says, “With top executives looking to HR departments to own the internal employee customer and help create a brand-focused workforce, using today’s marketing techniques makes good sense.”
PIC Executive Team member Jerry Klein, who is also a VP at Maritz, said, “This paper outlines some basic steps, from the use of back end data-based systems, to segmentation techniques to help HR professionals develop personally relevant employee messages and administer effective programs .”
The paper concludes that HR is best suited to the task because, “No discipline is more committed to the optimization of the workforce.” To view the complete paper, visit www.thepicnow.org and click on the link on the home page.
The Performance Improvement Council (PIC) is a strategic industry group within the Incentive Marketing Association. It is a professional organization of performance marketing executives collectively focused on helping companies optimize their investment in human capitol through proven and innovative reward and recognition solutions.
More information is available at www.thepicnow.org.
Business improves when employees and customers are recognized, rewarded, and engaged through effectively structured programs with defined goals and proven returns. The Incentive Marketing Association (http://www.incentivemarketing.org/