1. Latest News
  2. Submit Press Release

NewVoiceMedia recognised in report covering cloud performance and availability

Leading industry analyst firm highlights cloud vendors’ ability to provide impressive service availability and TCO

 
PRLog - Dec. 14, 2012 - BASINGSTOKE, U.K. -- NewVoiceMedia, the leading provider of true cloud contact centre and voice solutions, has been named in Gartner’s research note detailing the development of Contact Centre as a Service (CCaaS) offerings in Europe.

The highly-regarded analyst firm identified four distinct types of European CCaaS providers – application specialists, communication service providers, system integrators and infrastructure technology providers. UK-based NewVoiceMedia is listed as one of five application specialists providing contact centre services in the cloud.

Gartner also cited NewVoiceMedia for being the only CCaaS provider to publish live service availability and performance data to its customers and prospects. The company continually tests the performance of its operations and provides the results publicly in real-time on its Trust Site (http://www.newvoicemedia.com/support/trust).

Jonathan Gale, CEO of NewVoiceMedia, comments, “We are very pleased to be recognised in Gartner’s report – especially for what we believe is confirmation of our service availability and performance. We are committed to delivering efficient contact centre solutions transparently and honestly, and took the bold step of giving our customers complete visibility of the service they are getting from us, through our Trust Site.

“We want our customers to know that we’re maintaining and monitoring their service 24 hours a day and give them real peace of mind so they can focus on running their business”.

The impact of CCaaS solutions, as mentioned in the research note, includes a lower total cost of ownership (TCO) and the ability to consolidate technology and operations for multiple countries with a single supplier. It is also stated that ‘service providers are demonstrating impressive service availability targets that IT leaders will struggle to match for a lower TCO’.

For further information about NewVoiceMedia and to download a copy of the research note, please visit http://pages.newvoicemedia.com/gartnerreport

--- End ---

Click to Share

Contact Email:
***@newvoicemedia.com Email Verified
Source:NewVoiceMedia
Location:Basingstoke - Hampshire - United Kingdom
Industry:Computers, Internet
Tags:NewVoiceMedia, gartner, CcaaS, cloud contact centre
Shortcut:prlog.org/12043248
Verified Account Email Address
Verified Account Phone Number

Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Latest Press Releases By “

More...

Trending News...



Like PRLog?
9K2K1K
Click to Share