The partnership enables Siphon to utilise Indigo’s network monitoring services through the company’s purpose built, 24/7 Network Operations Centre (NOC), providing an extended first line support capability to complement Siphon’s existing second and third line maintenance and support to customers.
Commenting on the partnership, Steve Harris, Director of Siphon Networks said: “Working with Indigo enables us to deliver high levels of service and continuity to new and existing customers of our unified communications offering. Pooling both our resources is a key addition to our overall business proposition and helps us take advantage of the growing need for 24/7 reactive and proactive support and maintenance requirements.”
Mark Orchart, Commercial Director of Indigo added: “Our goal is to help Siphon grow its business, using our investment in the NOC to provide a robust and proactive first line support service. We have a highly specialist team working 24/7 to support Siphon’s customers and to help Siphon focus on delivering innovative managed service solutions.”
Indigo provides first-line maintenance, network management, installation and commissioning services across the UK and Europe. Indigo customers include leading network operators and carriers, equipment vendors, utilities and both public and private sector organisations, including Huawei, Viatel, euNetworks and a number of UK councils. The company’s experience covers all networking sectors including fixed-line telephony, cable TV, fibre, wireline and wireless networks, mobile and radio.
Siphon Networks is a leading European Systems Integrator focused on the design, supply, delivery & integration of advanced Voice & Unified Communications technology to enable the delivery of innovative services on a robust and scalable platform.