CRMnext will also help Arshiya automate their Voice of Customer (VOC) initiative to provide faster response to their customers, thereby enabling them to deliver better end to end solutions and increasing cross-selling and up-selling opportunities.
Talking about the benefits of CRMnext Mr. Jagmohan Bhatt, Senior VP-IT, Arshiya International said, “CRMnext provides us a one click access to complete details of contracts and execution status. The system also helps to analyse future project pipeline which serves as a significant input in resource planning and utilization which is very critical for us.”
“Arshiya, being one of the fastest growing logistics companies in India, needed to have deeper insights into its customers and projects. This is a showcase implementation in the logistics industry which will create benchmarks for sales and customer service practices,” said, Mr. Sushil Tyagi, Director Sales, CRMnext, ACIDAES Solutions Private Limited.
CRMnext provides a comprehensive solution for the logistics industry that streamlines the entire marketing, sales and customer service processes by providing a common platform to the business development, account management and logistics teams. CRMnext provides end-to-end sales management capability including multi-channel lead capture, assignments, activity details, opportunity, quotes and account management. The solution also provides a very intuitive user interface for creation, tracking and renewal of contracts. CRMnext also has the most advanced multi-dimensional analytics for real time reporting including sonic distribution technology to deliver role-based, scheduled reports via emails.
Arshiya International Ltd. (AIL), a flagship company of the Arshiya Group, is a listed entity on the Bombay Stock Exchange (Stock Code: 506074) and National Stock Exchange (Stock Code: Arshiya). Arshiya International Ltd. is an integrated supply chain and logistics infrastructure solutions provider headquartered in India. The company has multinational operations in the logistics and supply chain management space and is currently involved in the phased investment of approximately USD 1.6 billion towards creating and pioneering logistics infrastructure within India.
About Acidaes Solutions Private Limited
Acidaes is a specialist Customer Relationship Management product company (www.crmnext.com)
CRMnext team has proven track record of delivering high impact CRM solution with strong vertical solutions for Banking, Insurance, Media, and Telecom sectors. CRMnext is a true enterprise class product and covers processes across Sales Force Automation, Marketing Automation, Customer Service Management, Social CRM and Knowledge Management on a single platform. The product has a robust Reporting & Analytical engine besides modules for Business Process Automation and Document Management. Product's Autonoma Integration and analytical capabilities are best in class. For scalability the product has been benchmarked with high number of users on large transaction database with excellent results. The product has customers who have over 25,000 CRMnext users running on a single instance.
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