Colbert/Ball Tax Service understands that whenever a customer visits their location for service, the client will be immediately assisted by a trained professional. We are professionals who understands the importance of Customer Service as it relates to our clients income tax being processed in a in a fast and efficient manner. It is our desire at the corporate office for each of our clients to feel special and to be taken well care of whether the client calls or visits our office.
We truly believe it should be a wonderful experience for our clients because they have chosen and trusted Colbert/Ball Tax Service to have their taxes processed. At Colbert/Ball Tax Service, our clients should not expect anything less.
There are three mottoes in which Colbert/Ball Tax Service stands firm on and expect each employee to uphold:
We offer our customers Superior Service
We offer our customers a Superior Product
We encourage constant innovation
At Colbert/Ball Tax Service we believe that our customers come first. We set ourselves apart from our competition by looking at our customers as people instead of just numbers. We expect our tax preparers to build relationships with each customer. We go the extra mile in providing our clients with advice and information that is required so that we are able to increase our clients return amount both now and in the future. We also offer our clients incentives whenever they refer family members and friends to us. We offer our clients $30 cash for each referral that has his or her taxes processed with us.