There is more to this award than their high ranking. Infiniti improved by an incredible 52 points from the previous year, leaping eight positions in the J.D. Power and Associates ratings from 2011 to 2012.
The automaker attributes this significant increase in customer satisfaction to the strong emphasis they are placing on delivering an incredible driving experience, from shopping for their vehicles to ownership. Part of that initiative came in the form of Infiniti University, a retailer education program designed to give sales professionals the tools that let them best serve prospective drivers.
Infiniti has also put quite a few exclusive benefits and programs in place that make owners of their vehicles a bigger priority than they are with other automakers. As part of their Total Ownership Experience, drivers receive benefits such as complimentary loan vehicles when warranty repairs are performed, and they have access to a live operator to handle anything from directions to weather forecasts and even trivia questions 24 hours a day.
This level of customer service is practically unparalleled, and is quite possibly why Infiniti has jumped so high in the rankings. Not only do drivers get access to all of those benefits, but getting access to them is as simple as buying a new Infiniti (http://www.motorwerksinfiniti.com/
For more information on the awards earned by Infiniti from J.D. Power and Associates and elsewhere, contact Motor Werks Infiniti of Barrington. They can be reached online (http://www.motorwerksinfiniti.com/
Their dealership is open six days a week and carries not only the most recent vehicles from this award-winning automaker, but also specializes in the sale of pre-owned vehicles, securing financing, and performing auto maintenance and repair.