Infiniti improved 52 points year-over-year, placing the brand up eight rank positions among all brands from 2011.
Infiniti attributes its rapid-growth in satisfaction to the concentrated efforts it put forth to touch both prospective and existing customers throughout the entire sales, service and ownership experience. Among those efforts was Infiniti University, an industry-leading retailer education program designed to give front-line personnel from sales and service the tools to succeed with best practices for serving luxury customers in what is an increasingly competitive segment.
Infiniti customers also take advantage of a number of other exclusive benefits and unique programs the brand has put in place to make owners a priority. As part of the Total Ownership Experience®, Infiniti drivers have access to complimentary service loan vehicles when warranty repairs are made, roadside assistance and even special financial service offerings for repeat customers.
Finally, Infiniti also offers an industry-leading complimentary concierge, Infiniti Personal Assistant™, for the first four years of new vehicle ownership. Putting service at the forefront, Infiniti Personal Assistant offers something unique for each customer. Drivers can speak to a live operator and ask for directions, make reservations, get weather forecasts and movie reviews, even ask for answers to general trivia questions, 24 hours-a-day, seven days-a-week.
Infiniti offers a full-line of luxury performance automobiles, including the G Coupe, Sedan and Convertible, M sedan, EX and FX crossovers, and the QX full-size SUV. For more information about Infiniti contact Cerritos Infiniti.
Cerritos Infiniti’s helpful and knowledgeable sales staff, expert factory-trained technicians and state-of-the-
Don’t forget to become of fan of Cerritos Infiniti on Facebook (http://www.facebook.com/
Cerritos Infiniti is proud to serve the greater Los Angeles County area – including Los Angeles, Cerritos, Norwalk, Long Beach, Costa Mesa, South Bay, Torrance, Santa Monica, Thousand Oaks, Oxnard, Tustin, Lakewood, Cypress, Garden Grove, Seal Beach, Bellflower, Downey, Huntington Beach, El Monte, Mission Viejo, Anaheim, Buena Park and Westminster.