PRLog - Dec. 12, 2012 - TAMPA, Fla. -- This innovative new app relieves a significant consumer pain point; getting support whenever and wherever issues occur. Support Me is the first app which utilizes the m-ize service platform to deliver on-demand support information to consumers. Starting today, the Support Me application will be freely available for all consumers in the Apple App Store and on Google Play.
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Support Me simplifies the consumer’s connection to any brand for product support. Users can connect to companies via phone, chat, web, email, and social networks like Facebook and Twitter. Smartphone users can rate customer service, bookmark favorites for easy access and send questions to companies or their friends in seconds.
Support Me is powered by the m-ize platform which enables companies to mobilize, socialize and personalize product and support information for each user based on their needs.
“Mobility is rapidly emerging as the key differentiator for customer experience. Mize has comprehensive service offerings to enable rich customer interactions”
Features of the Support Me App
Consumers often require help with products they own in areas such as technical support, warranty information and repair services.
To assist with these needs Mize developed Support Me. This app aggregates contact information and provides a visual representation of all consumer touch-points associated with a brand’s customer care, websites, email, live chat and more.
This aids consumers by connecting via the channel that best fits their needs and is easily navigated through touch and voice commands. Additionally, consumers can connect to brands and friends via their social networks using Facebook and Twitter.
About Mize, Inc.
Mize connects smarter consumers with products, advice, community and support, while enabling brands to engage with consumers at the moment of intent. Mize harnesses social, mobile and cloud technologies in innovative ways for consumers and brands to interact.
The m-ize brand portal, platform services, and consumer apps provide a unique and comprehensive solution for today’s consumer-centric marketplace. Mize software enables enterprises to drive revenue growth and customer loyalty while simplifying the way consumers discover, own, and maintain their products.