The Welfare Reform Act comes into force in 2013 and the Government unveiled further welfare cuts in their Autumn Statement this week.
The e- Learning course explains more about the Bedroom Tax, the Universal Credit system, the Personal Independence Payments and Discretionary Housing Payment and attempts to dispel the fears and rumours surrounding the legislation.
One member to take advantage of the Housing E–Learning Network is property group Places for People. It is a platinum Housing E–Learning Network member and utilises the course list across all their employees and contractors. This service includes an e–learning induction course made bespoke for the organisation.
The course features video presenters interacting with the viewer in a 3D virtual learning environment on screen. This stimulating way of learning has been shown in trials with the course author, Places for People, to be highly effective with up to 98 per cent of respondents claiming to understand the subject matter on conclusion of the e-learning.
Rashid Patel, Money Advice Manager at Places for People said:
“We have used the e-learning course which is available to landlords and customers and enables frontline staff to offer advice on welfare reform changes.
“This course has helped the Money Advice Team immensely. It has helped to raise awareness of the welfare changes amongst our colleagues and has also helped them to understand the changes, the rationale for the reforms and how it impacts on our business and our customers.
“The e-learning has helped to significantly reduce the time spent on carrying out briefing sessions and also generated savings for the organisation by reducing the need to travel to various locations and the cost associated with this.
“Feedback from staff who have completed the e-learning has been very positive. They felt the e-learning was very informative and easy to understand. They could complete it in their own time and at their own pace and leave the e- learning part –way through and return to continue from where they last stopped.
“Results from the quiz confirmed that users had understood the learning and felt more confident in informing customers of the welfare changes and its implications.
"I would strongly recommend using this course to educate and communicate key messages alongside other existing methods.”
The e- learning can be accessed via the Housing e–learning Network’s website; visit the site at www.housingeln.org and click on the link at the right hand side of the screen.