“This award means a lot to our company,” Brian noted. “Our entire staff – the front office, the service advisers, the auto technicians, our van driver, our management team, everyone – works hard to deliver the best customer service and the best auto repairs. We are incredibly thankful to our customers who voted for us and who continue to allow us to take care of their vehicles.”
Brian attended the event with his inbound marketing manager, Ros Williams of Asage Marketing.
“I continue to be impressed by the consistently outstanding reviews British American receives,” Ros noted. “British American gives out review cards to all their customers each time they bring their car in, and they receive back 50 to 80 reviews a month. In November, for example, customers rated them 4.9 points or higher on a 5-point scale in every single category. British American has a great business model. I’m honored to work with them.”
Brian went on to explain that they take care in their hiring to ensure that employees fit in well with their business model and their focus on the customer.
“Good service does not happen by accident,” Brian explained. “We put policies and procedures in place to make sure that every customer that walks through our door receives consistent, outstanding service.”
With that kind of commitment, British American will likely continue to see success. Even with Howard Magazine’s change in their model this year to allow online voting as well as mailed in ballots causing the vote count to swell into the thousands, British American customers made sure to get their votes in.
Testimonials from British American Auto Care's customers can be viewed on their website at http://www.britishamericanauto.com/