BMC prevailed over competitive solutions from other vendors after a rigorous selection process.
"As a leader in the managed IT hosting services space, it has been our commitment to enhance our portfolio of offerings and also improve customer experience."
Netmagic has implemented a single platform for its managed services environment to support its business and manage its growing portfolio of clients.In an environment where IT downtime has costly consequences, the need for a reliable business service management solution is crucial. The BMC BSM solution proactively detects and resolves IT performance issues and sub-optimal configurations before users are negatively impacted, ensuring continued availability of service.
The multiple integrated product modules of the BSM platform allow Netmagic to automate end-to-end IT operations and processes while reducing cost. They also help Netmagic monitor, support, and manage mission-critical IT infrastructure of its clients while adhering to government and regulatory compliances. The platform provides real-time, service level dashboards and analytics-reporting capabilities on critical system performance data, which help to assess business impact for Netmagic and its clients.
According to Sharad Sanghi, CEO of Netmagic Solutions, “By integrating our service delivery framework on BMC’s unified BSM platform, we are able to manage our workload better and more efficiently across the board. We have been able to reduce our cost of operations, bring on board new customers faster and launch new products and services to our customers.”
“BMC Software is a strategic partner to our business initiatives and growth. With this alliance, we are able to provide enterprise-level monitoring and management to our customers,” said Sanghi.
Sachin Chawla, Director of Sales at BMC India, added, “We at BMC are excited about this strategic partnership with Netmagic. Apart from helping the company deliver business value to its clients efficiently, this partnership gives us the opportunity to be a part of the success of many enterprises leveraging Netmagic’s services offering.”
To help Netmagic meet its customer expectations, BMC Software has delivered a complete solution to meet their business requirements of uniting IT infrastructure and operations in a single platform integrated with their customer service portal. The integrated product modules include:
· BMC ProactiveNet Performance Management Suite (http://www.bmc.com/
· BMC BladeLogic Automation Suite
· BMC Atrium Orchestrator
· BMC Atrium Discovery and Dependency Mapping