Bay’s solution for DSR is based on the MINCOR product suite, and will initially be used to improve the efficiency of ministerial correspondence business processes. This follows on from three other Western Australian departments who recently selected MINCOR as their preferred correspondence management system.
DSR's choice of MINCOR as their preferred Correspondence Management and Tracking System will provide the department with a centralised repository through which all correspondence will be processed. This satisfies the primary requirement of managing all forms of correspondence to the Minister or within the agency itself in one system.
It was considered essential that the department found a “Customisable off the Shelf Solution” (COTS) that allowed for further customisation to meet present and future requirements.
In addition the MINCOR solution will integrate with the departments Electronic Document and Records Management System (EDRMS) - HP TRIM 7.1. This allows the department to meet the State Records Act 2000 and other associated record keeping standards.
The initial implementation is expected to be completed within 6 months of the tender announcement, however a long term partnership is expected as the solution has the capability to drive business efficiencies and cut costs across a number of other correspondence business processes.
Bay Technologies CEO Mark Pickering was delighted with the tender outcome and said "We are encouraged by the continuing commitment from the Western Australian government to focus on communicating better with constituents."
Bay looks forward to a successful implementation project and a long term partnership with DSR.