PRLog - Dec. 4, 2012 - DURHAM, N.C. -- Vulnerability is at the core of trust because we are most vulnerable when we are sick. While nurses rank highest in this Gallup poll, physicians are not far behind. There are many benefits to building trust with our healthcare providers, including higher levels of patient satisfaction and patient loyalty.
Becoming a Trustworthy Leader
Patients who trust their physicians visit them more often and the more they trust them, the more they are willing to be actively involved in improving their own health.
A new book "Becoming a Trustworthy Leader" features trustworthy physicians who build trust by their willingness to
● Involve others in decision making
● Communicate openly
● Create a culture of inclusiveness
● Learn how to be a good team member
● Learn how to disagree in a healthy manner
● Take time to listen to colleagues
The healthcare providers featured are from Carolinas Healthcare, Cardinal Health, Virginia Commonwealth University Hospital, UNC-Chapel Hill Hospital, and the Carolina Headache Institute.
The ROCC of Trust includes reliability, openness (or honesty), competence, and compassion. All of these are critical for positive outcomes in medical practice.