By creating a new services development position, Jenne enhances its support to its Avaya-oriented resellers by helping them increase profits and enter new markets, such as the lucrative enterprise space. One of Jenne's initial successes in helping Avaya resellers increase their services offering was the launch of its Service Contract Renewal Portal, an easy to use tool that helps resellers view, search and manage complex service contracts, with the goal of helping them capture and successfully maintain long-term revenue opportunities.
Jozwiak brings with him more than a decade of channel sales, services and marketing experience, including as a senior services specialist with a respected global distributor, and as a business consultant with a prominent communications reseller. In his new role, he will leverage customer and channel programs and tools such as the Renewal Portal, and train Avaya resellers on how to use this innovative tool while helping them take advantage of potential annuities.
The Jenne contract renewal tool consolidates a potentially cumbersome, cross-vendor tracking and alert process into a single, intuitive multi-vendor view of the reseller’s contracts, generating reminders when agreements are approaching termination. Not only does this allow VARs to maintain an enduring dialog with end-customers and enhance revenues, it also enables VARs to present themselves as a proactive, organized partner who maintains accurate records of their end-users’ elaborate SLA details. This tool will be a key component in Jozwiak’s efforts to help increase business for Jenne’s Avaya VAR contingent.
"We are proud to have a services professional with Ryan’s level of expertise on our team, and look forward to him helping further the success of our Avaya-oriented services," said John Kruszka, director of Avaya solutions, Jenne. "Many of our valued Avaya customers are looking for more business in the enterprise market. We want to fully support their efforts with consultative services that will aid their growth and help them foster greater success in this area. Services annuities represent a high-margin, incremental growth opportunity for our customers, and thanks to our value-based efforts, require a very small relative investment."
“Jenne is known as a high-touch, value-oriented distributor and I am proud to help make its Avaya-oriented services capabilities utterly distinguished in the channel," said Jozwiak. "I look forward to engaging with Jenne's Avaya reseller community to help new and established partners discover new revenue streams as they explore new end-user relationships and more sizable markets.”
Jenne Inc., headquartered in Avon, Ohio, is a leading value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the Enterprise and SMB markets. More than 150 major manufacturers partner with Jenne including Avaya, Aastra, ADTRAN, Bogen, ClearOne, Extreme Networks, GN Netcom, ICC, LifeSize, NICE, Panasonic, Plantronics, Valcom, and Verint. Jenne is dedicated to tracking emerging technologies, offering fresh solutions, new equipment and related applications, accredited training and certification to better serve dealers and resellers.
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