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Qatar Contact Centers Invest In Innovation And Technology

Professionals from across Qatar and the Gulf will meet at the Contact Centers Summit Qatar to share best practices and discuss ideas

Nov. 30, 2012 - PRLog -- As more businesses in Qatar adapt to making customer services the main differentiator, performance improvement, process simplification and IT are taking the centre stage with banks, retail, healthcare providers and airlines refocusing their commitment and investment.

IQPC’s Contact Centers Summit Qatar, which will take place from 9 – 12 December 2012 at the Crowne Plaza Doha is the only contact center and customer services forum in Qatar to discuss ways of increasing the profitability of contact centers and creating positive customer experiences at a time when the numbers of customers demanding superior services continue to stack up.  Capitalising on contact center automation and technology upgrades to improve quality of services and boost client retention rates are some of the topics that will be discussed.

Aspect is a leading sponsor at the Contact Centers Summit Qatar, a company that enables organisations to meet the expectations of today's social consumer by bringing customer contact to every enterprise function. Aspect is recognised by industry analysts for its success in helping companies of all sizes achieve strategic objectives, deliver operational efficiency and enhance customer satisfaction through the power of time-tested software and professional services.

Rajeev Soni, General manager, South Asia & Middle East, Aspect said, “ Qatar is one of the world's fastest-growing economies and exhibits a positive outlook on account of the huge influx of the latest communication and collaboration technology investments by the government, banking and financial services and telecom sectors.”

“The market presents a huge amount of business opportunities for Aspect as a leading provider of customer contact and workforce optimisation solutions. Our solutions enable organisations to enhance customer service and expand retention and acquisition strategies. The summit is a perfect networking platform to better engage and educate regional CXOs and our existing base of esteemed clients on our innovative contact center platform that enables flexible business processes with real-time, unified communications, mobility and Web 2.0 technologies. We, along with our partner Peregrine, are delighted to be a part of this IQPC Contact Center Summit,” added Soni.

To further discuss how to empower the companies shifting the focus back to customers, Malomatia - a leading provider of professional technology services and solutions will deliver a presentation at the Contact Centers Summit Qatar on how to run organisations and businesses efficiently and more cost effectively.

Mohamed Tawfik, Head of Contact Center – Malomatia said, “Qatar is one of the fastest growing economies in the world if not the first - always between the top three since 2008. This enormous growth always lead to huge pounce in the services sector and by default we will find the need for the outsourcing business. In my opinion most of the company’s main target is sales and revenue and most of the time the after sale service and customer service comes in a later stage especially most of these companies see the after sale services and customer service as a cost center, oppositely our role is to revert that by proving that we can convert the contact center from a cost center to a revenue generated center, to prove that keeping the existing customers happy is beneficial for the company and in some circumstances better than acquiring new customers with regards to revenue and cost.”   .

Other major companies focusing on delivering outstanding customer experiences in Qatar such as Qtel, Vodafone Qatar, ict Qatar (Supreme Council of Information& Communication Technology), Ashghal (Public Works Authority), Waseef, and Qatar Foundation will also be participating in the four-day assembly.  

To register for this event please email register@iqpc.ae or call +971 4 364 2975

Event Website: www.qatarcontactcenterssummit.com

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Source:Aspect Software
Location:Gurgaon - Haryana - India
Industry:Banking, Telecom
Tags:Contact Center, Unified Ip, Workforce, Dialer
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