Is your IT Support keeping you awake at night?

Nov. 29, 2012 - PRLog -- London, November 2012, Being an IT specialist (http://www.onlinesupport.co.uk/) we get to hear about all sorts of issues and problems relating to IT. The problems can vary in size and shape but generally there a few common issues that we hear about a lot. We would like to share these with you as you may have faced similar issues or currently experiencing these IT pains.

Pain 1: Constant problems with IT Systems

Pain 2: Deteriorating service from your IT provider

Pain 3: Need extra IT skills, but can’t justify a full time member of staff?

Pain 4: All the above

If you are encountering problems with your IT systems i.e. issues with your server constantly going down, saved emails suddenly disappearing from your folders, your one and only IT resource off sick or just not getting what you paid for from your IT provider we have a number of solutions for businesses.

Fully Outsourced IT Support - If you are looking for a new IT Service provider or tired of IT staff leaving, we can be your stable, reliable IT department and provide you with on-site or remote support. Our vast IT knowledge will ensure you get the best return on your IT investment.

Supplementary IT Support (http://www.onlinesupport.co.uk/it-support/supplementary-i...)  - If you are struggling to find time for IT projects or require extra IT support but don’t have the budget to employ someone full time; we can work alongside them supplementing their skills and assisting at times of high demand or low resources.

Why businesses choose (http://www.onlinesupport.co.uk/why-choose-us) our services?

"One of the bestselling points of Online support is their speed of response. Irrespective of whether it's a crisis situation or a new email address to be set up, they get back in lightning time. Their account management is also very comprehensive and ensures no stone is unturned." Down’s Syndrome Association Ltd. (http://www.onlinesupport.co.uk/clients-testimonials)

"Online Support recently helped us consolidate both our IT support and landline phone charges. This works really well as we no longer have lots of different companies that we have to deal with and they explain everything in a non-technical way which really helps. When we switched the landline billing to Online Support they also reviewed our bills and helped us make some real savings on our call spend. I would recommend their services to anyone." Greens West End (http://www.onlinesupport.co.uk/clients-testimonials)

Why should you use our IT Support (http://www.onlinesupport.co.uk/why-choose-us/supporting-all-industries)?

No hidden costs - ‘Pay As You Go’ or a ‘Fixed Price’ support package with no lengthy contracts.

Rapid response - through our remote access support service and guaranteed on site response times.

Maximum uptime – through proactive server and network monitoring and maintenance.

Efficiency – through our dedicated helpdesk manned our Microsoft Certified engineers.

Transparency – through quarterly activity reports detailing all work that has been done and length of time spent on your work.

Constant cover - our engineers are always available whenever you need them so you don’t have to worry about holiday cover.

Vast IT experience - our IT team work across a broad range of technical solutions, therefore can assist you on any areas that require more in depth technical knowledge.          

“Over 50% of our clients have come from referrals due to the high level of customer service that we provide. We invest in having the best in-house IT team who can not only deliver the technical expertise but also clear communication, sound advice and outstanding response service to exceed our client’s expectations”, states Charlie Wetherall, Sales Director at Online Support.

For further information on Online Support’s IT Support, please contact Online Support on 020 8232 1190 or visit www.onlinesupport.co.uk