With the addition of Southern California Gas, San Diego Gas and Electric, and TXU Energy, the footprint of households Allconnect serves tops 50 million and covers most major metropolitan areas.
In recent years, the company has expanded from its core product of connecting and transferring essential home services for movers to driving enrollment of critical utility initiatives. By recognizing changes in the industry, Allconnect has been able to respond proactively to the evolving needs of utilities.
“Our flexible architecture supports product innovation and scalability while delivering cost effective solutions for our partners,” said Sean Barry, President of Utility Services. “We have a technology platform that drives an experience encompassing services plans and ordering systems across multiple service providers and energy companies.”
The company’s proprietary technology, which utilizes consumer learnings, and its consultative sales approach are behind the increased customer satisfaction scores that utilities consistently experience. Outstanding customer service has always been a hallmark of Allconnect and is cited as a key contributor to its growth.
“The utilities we work with include companies with top scores in the J.D. Power Utility Residential Customer Satisfaction Studies,” said Chairman and CEO Mark Miller. “They trust Allconnect to provide an outstanding consumer experience in addition to saving their customers time and money. Our continued investments in people, processes and technology have made the difference for our company and for our utility partners.”
“One of the most gratifying experiences for me is to see is the quality of the people – not only at Allconnect, but also within our utility partners. They’re smart, ethical and have the consumer in mind,” said R. Lee Pritchard, Founder and Vice-Chairman. “From the beginning, the customer experience has been the Allconnect product. And this focus is what led us to today’s milestone.”
Through relationships with major utilities, Allconnect helps millions of consumers save time and money on essential home services, including communication bundles, TV, Internet, phone and home security. The company offers a convenient and objective single source for comparing and ordering when customers are transferring or establishing household services and want to ensure they get the best value. Allconnect’s customized solutions support partners by increasing customer satisfaction, improving employee morale, providing an additional revenue stream and increasing adoption of initiatives, such as demand response products, energy efficiency programs and green energy initiatives. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with Sales & Customer Care Centers in Atlanta; Lexington, Kentucky; and St. George, Utah. For more information, visit www.allconnect.com/
Allconnect Now Reaches 50 Million U.S. Households
Through Utility Company Partnerships