“India and the Philippines emerged in the late 90’s as preferred destinations for global companies looking to outsource their work to a low cost destination,”
A smart move? Not necessarily demurs Mr David. “Whilst India and Philippines have made huge strides in the provision of services to global customers, the fact remains, that outside of the metropolitan areas challenges remain on infrastructure quality, IT uptime and the quality of talent. There are a number of government initiatives currently in place by the respective governments of India and the Philippines which address these gaps however it may take a few years for a Tier 2 location to be on par with its metropolitan city cousin. Through experience rather than design outsourcing companies are now using Tier 2 locations for local and regional language support for domestic business where delivery norms and expectations are not so stringent.”
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