Service-profit chain is a term that is used to describe the business practice of creating and maintaining happy employees (http://www.allbritemaintenance.com )as well as happy customers in order to drive the success and profits of the business. A business that incorporates the service-profit chain phenomenon into their mission focuses on a few main practices including:
Well-established corporate polices
Clearly established corporate policies benefit the employees and the managers. Employees are aware and cognizant of the duties and responsibilities that are expected of them. Transparency is the key to employee satisfaction. Employees set goals for themselves based on these policies. For example, a pay-for performance policy that stipulates a benchmark that is required in order to earn a monetary bonus is likely to motivate the employees to consistently perform at an excellent level in order to achieve that personal financial gain. Managers can quickly and efficiently address inferior performance when the policies clearly establish what is considered acceptable performance. AllBrite Property Maintenance values this process. Rest assured that their employees are hard-working, service-oriented with years of experience.
Employee satisfaction clearly contributes to the service-profit chain since employees perform best when they are satisfied. AllBrite Property Maintenance has provided commercial cleaning services for many years in which they have learned what employees seek out in an employer. Additionally, they utilize effective human resource processes including creating thorough job design and comprehensive employee selection tools.
Customer loyalty can only be gained by exceeding the customer’s needs and expectations. Their focus is on cleaning commercial office buildings to the highest standards as well as providing flexibility, innovation, and versatility to its customers. They will provide an all-inclusive solution for your building needs. From the frequency of cleanings, strict budgets to observe, environmentally friendly supplies, or 24 hour accessibility to cleaning staff, your needs will be exceeded.
Profitability is the process that closes the cycle to the service-profit chain. Profitability naturally evolves on both the customers end as well as the service provider. The customer is sure to increase success by providing a clean, well-maintained atmosphere to host client meetings, focus groups and other vital gatherings that take place within the customer's commercial building. Maintaining satisfied tenants is a vital factor for owners of multi-office commercial buildings. Tenants appreciate a property manager that consistently maintains the space they lease; it projects on their clients as well.
Utilizing a commercial cleaning company that incorporates the service-profit chain practice into their services will ensure that you are getting the best quality for your money. Please stop by our website to learn more about our company and our extensive service offerings www.allbritemaintenance.com.