DataStore was first implemented at the Bank in 2000 to decrease manual processes, replace legacy microfilm and to enable an online document imaging (https://uk.hiteclabs.com/
Following regular updates and several core system integrations over the last 12 years, Bank of Cyprus UK have now migrated to DataStoreDSX, incorporating all existing functionality and more, in order to future-proof their investment.
Jeremy Crame, Hitec CEO said: “I am delighted that one of our oldest customers continues to benefit from our DataStore solutions, and I am proud that our 12 year relationship with the Bank is being extended even further”.
Bank of Cyprus UK rely on DataStoreDSX every day throughout their business, not only to capture and archive content effectively but to re-use and deliver it, in order to deliver smooth internal processes and excellent customer service.
Fundamental to all customer service and account management roles, DataStoreDSX is seamlessly integrated with SalesForce CRM, making available all relevant content relating to each client at the operator's fingertips, including full text search for detailed or complex queries, all via the Salesforce portal that the user is familiar with.
DataStoreDSX is also fully integrated with the bank’s cheque processing software to handle daily transactional activities, such as SWIFTS, Bank Giro Credits, Credit Transfers, Fixed Assets and Supplier Invoices.
During the migration process, over 50 million reports, business documents and customer statements were transferred using Hitec’s sophisticated Mapping Tool for the migration of metadata between DataStore32 and DataStoreDSX.
Scalable and flexible, DataStoreDSX is built on the latest Microsoft .NET technology and uses ClickOnce “Smart Clients” for ease of deployment, giving Bank of Cyprus UK a future-proofed investment with no limitations for growth.
About Hitec Laboratories:
For more than 20 years Hitec has been helping Customers in the Financial, Public and Private sectors to address some of their most pressing business and operational challenges. Hitec develops, customises and delivers solutions that help organisations of all sizes to reduce cost, improve efficiency, reduce risk and protect their reputations. Its solutions span enterprise content, governance risk and compliance management. Hitec helps companies enhance their business effectiveness and drive the organisational efficiencies they need in this highly competitive and tough economic environment. Hitec creates close and long-lasting customer relationships which start with building a deep understanding of the client’s business, followed by an implementation process that ensures tight and seamless integration with existing systems.
For Press related enquiries please contact: Ami Knox-Hall or Cheryl Nichols on email@example.com