PRLog - Nov. 22, 2012 - DURBAN, South Africa -- As stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector.
“Frankly, this phenomenon is not surprising to us,” remarked Mr Phil Lightfoot, CEO of Coracall, a leading Call Centre Company headquartered in the UK. “Earlier this year, we established a new facility in Durban South Africa, and to date, growth there has exceed our expectations. The favourable time zone of South Africa with Europe, accent neutrality and active support of the South African government made Durban a logical choice for us. We have had a footprint in the Philippines for a number of years with Manila supporting the Asia Pacific region, Australia, Canada and the United States.”
“South Africa’s outsourcing industry has grown at roughly 40% year over year whilst the Philippines has grown at a CAGR of approximately 50% since 2005. We expect this trend to continue as companies across the globe look for new and innovative ways to leverage cost arbitrage and process maturity of companies such as Coracall.”
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