The Managing Director of Auctus Outsource says,
‘There are pros and cons to both in store shopping and online shopping, particularly at busier times of the year such as Christmas. We found that the main feature that lacks at this time of year is a strong and good quality customer service. Due to the recession, many shops are understaffed and overwhelmed by the hordes of customers that flock into their stores during the Christmas rush. This means they are unable to provide the quality of customer service that their customers deserve, leaving even the best of assistants bewildered and thinly spread. With online shopping, although there are often descriptions of the items, it can prove difficult to communicate with an actual person’.
Auctus Outsource is an Outsource Sales and Marketing company based in the Midlands and their focus remains strongly on customer service over the Christmas period.
‘Customer service is so important’ continues the Managing Director. ‘If you work in a product/service related industry as many of our clients do then without customers, you quite literally do not have a business. A lot of stores waste money on fancy branding and static advertising. Although branding is important, it is not as important as the service your customer is receiving. If a customer receives a poor service, they will communicate this through friends and through word of mouth you may lose several other potential customers! Our clients trust us to provide the best quality customer service and our track record of results has proven that we are more than capable’.
On why outsourcing works so well for Auctus’ customers and clients alike, the Managing Director added,
‘At Auctus we have always known that Outsourcing is a fantastic way to reach new customers and ensure they are getting the highest quality of service. We take our clients products/services directly to the customer, providing a one on one service that is unrivaled by online or in store assistants. Providing a direct customer service while taking the product to the customer allows them to ask the questions they perhaps would not be able to get answers to online or in a busy shopping centre. Our fully trained sales associates are equipped with full product knowledge and are professional, friendly and approachable.’
Auctus Outsource are looking forward to a successful Christmas to round off what has been a great first year for the new business and are promising bigger and better things for the New year.