Kelly Solomon is a highly accomplished legal technology professional who understands the support needs of attorneys and their staff. She has a strong background supporting litigation and transactional work. Prior to her new role with CMS Intelliteach, Ms. Solomon most recently worked with the Corporate Legal Department at The Coca-Cola Company on several technology initiatives that improved workflow and increased legal team efficiency. Before that, she held several law firm helpdesk and training positions focused on user support process and efficiency.
“CMS Intelliteach is a household name in the law firm helpdesk outsourcing arena and an extremely well respected brand. As such, I am very pleased to be joining the company and working together to not only maintain but enhance our reputation and our high client service levels,” said Kelly Solomon. “In addition to focusing on quality support, I am very excited about new initiatives focused on employee technical education and professional development. For example, a new in-house Microsoft Office Specialist (MOSC) certification, will keep our analysts clued into the latest support and training changes and trends as it relates to Microsoft and Office in particular.”
“We are thrilled to have Kelly join the CMS Intelliteach team and share her extensive call center and legal experience as we continually focus on best serving our clients,” stated Michael Burnette, CMS Intelliteach’