Anyone who’s ordered pizza before, though, knows it isn’t always such a treat. The person who delivers your food determines your satisfaction almost as much as the product itself – so the delivery person’s appearance and attitude mean a lot. While everyone has their own favorite toppings and specifications for the best pie ever, we can all agree on these 3 things that are essential to a good pizza delivery.
1. Promptness. We know that a highly customized, extensive order will take a bit longer to prepare and get out the door. For run-of-the-mill orders, though, there’s an easy trick that will make the restaurant’s job easier and the customer happier: when someone calls in an order, give them a high estimate for the delivery time. That way, when the driver shows up a few minutes early, the customer is excited.
Also, prompt delivery means less chance of a cold pizza (and cold pizza is only good after it’s been refrigerated)
2. Personality. Pizza delivery is part of the service industry, so it makes sense that drivers follow some of the same guidelines as waiters and waitresses. A smile and a “how’s it going” can do a lot to bump up tips. If the tips are good, a display of gratitude means you’ll probably have more regular, better-tipping customers. If there are any problems, the delivery person should acknowledge and address them. A free 2-liter or special coupon are usually sufficient to make a customer feel happy and appreciated.
3. Appearance. For better or worse, appearance is a deciding factor in the positives or negatives of a pizza delivery. The customer associates his or her experience with the delivery person as much as with the food. Again, pizza delivery drivers come up against the same issues as wait staff at dine-in restaurants. If the delivery person looks like he needs a shave or a trip to the Laundromat; or if all of the cheese is on the lid of the box instead of the on pizza – these things will make customers wary of ordering from the restaurant again.
The most important thing to remember is that pizza delivery is part of the service industry, and the service industry revolves around the relationship between the customer and the server. A good attitude on the delivery person’s part is important to making customers happy—and could help make regulars of them. The customer should also be friendly and gracious to the delivery person—they’
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