It is important for us to take care of our customer in a friendly, competent and professional manner every day. HappyOrNot is easy to use both for us and the customer. It gives us a direct feedback of how customers think we succeed. We can immediately see how satisfied our customers are with us in every pharmacy, but also how it looks in different parts of the country and in total for the entire chain. It gives us an opportunity to quickly act both locally and overall if anything needs to be corrected, says DocMorris operations manager Camilla Giske.
HappyOrNot’s reporting service ensures that DocMorris can measure and monitor their performance across all their pharmacies in order to rapidly address possible service deficiencies and further enhance their customers’ shopping experience, said Todd Theisen, HappyOrNot Global Sales Director.
HappyOrNot Ltd provides retail and service chain organizations with a turnkey solution for continuous customer satisfaction monitoring towards continuous improvement in operational performance. Easy to use feedback input devices collect customer responses to record their satisfaction levels and an intelligent reporting service ensures scheduled reporting to desired organizational units. The solution ensures that clients can develop their customer-facing services, optimally train staff and even craft relevant staff incentive programs. HappyOrNot service is being used by over 100 leading retail and service chain organizations across 10 countries. More information:
Todd Theisen, Director of Sales, Global
DocMorris Pharmacy opened its first Swedish pharmacies in Eskilstuna in February 2010. Today DocMorris Pharmacy has 76 pharmacies spread across more than 40 locations throughout Sweden. DocMorris Pharmacy is growing rapidly and expects to open more pharmacies in Sweden over the next few years. The guiding principle is to provide all customers with a safe and positive attitude, good service, short waiting times and a wide range of products. DocMorris Pharmacy is part of Celesio Group. www.docmorris.se
About Celesio Group
Celesio Group is a leading international trading company and provider of logistics and services in the pharmaceutical and healthcare sector. The company is active in 18 countries worldwide, employs approximately 41 000 people and generated revenue of more than 23 billion euros in 2011. www.celesio.com