In the wake of increased negative feeling from consumers about financial services, organisations are keen to regain customer trust and increase customer satisfaction and loyalty. Increasing amounts of data, rapidly evolving technology and rising customer expectations mean delivering a consistent and holistic customer experience is paramount to the success of the industry as whole.
Customer Experience Exchange for Financial Services (5 - 6 February 2013); the must-attend meeting for Chief Customer Officers, VP’s and Directors of Customer Experience and Customer Strategy.
This year, 60 strategic decision-makers, including Tesco Bank, AXA Wealth and Aegon, will meet in London to discuss the above issues and how to tackle these issues and embed change in their customer strategies in 2013 and beyond.
The 2013 expert speaker panel includes:
•Mark Mullen, Chief Executive Officer, First Direct
•Anthony Thomson, Chairman & Co-Founder, Metrobank
•Mark Evans, Chief Marketing Officer, Direct Line Group
•Aidan Lisser, Chief Marketing Officer, Investec Wealth & Investment
•Paul Trueman, Head of Marketing, Europe, MasterCard
•Cassy Ramsey,Chief Operations Officer, Alpha Card
•David Villaseca, Global Director Customer Insight & Experience, BBVA
•Huub Wevers, Head of Client Experience EMEA, RBS
•Louise Miller, Head of Customer Analytics, Standard Life
•Karen Jackson, Head of Client Excellence, Wealth Management & Retail Banking, Citi
•Andrew Caswell, Head of Insight, RSA
For more information about Customer Experience for Financial Services please visit: http://www.customerexperienceexchangefs.com