Specialized On-Demand Support (SOS) is similar to an outsourced Help Desk in that it provides companies with the technical help they need – when they need it. The service is offered through an annual support agreement that includes pre-paid service hours with service level agreements for:
● Enhanced technical support on demand
● Preventive monthly system maintenance
With enhanced technical support, companies have access to Ellipse Solutions' team of Microsoft-certified professionals who will address their system performance issues and get their Microsoft Dynamics solution back to full performance with minimal disruption to their business. The preventive monthly system maintenance service helps ensure the preventive maintenance tasks and processes are performed on a consistent schedule, allowing the IT team to stay focused on supporting the organization.
“Having access to a team of Microsoft certified professionals on-demand can be a lifesaver for a company. Not only do they benefit from our extensive experience with all versions of Microsoft Dynamics AX, but they can sleep better at night knowing they have the support they need - whenever they need it,” said Ellipse Solutions’ Partner, Mikhail Roytman.
Based in Dayton, Ohio, Ellipse Solutions is a global Microsoft Dynamics Gold Partner specializing in Microsoft Dynamics AX ERP and CRM business solutions, software development and implementation consulting for manufacturing, distribution, construction and service companies. Our experience with ERP solutions dates back to the beginning of Axapta as a product in the U.S. marketplace, and includes successful implementations and upgrades of all Microsoft Dynamics AX versions, releases and hotfixes. Our team of Microsoft-certified professionals offers expertise in business operations, analysis, process reengineering, custom software development, implementation services, software testing, and maintenance/
Microsoft Dynamics AX is a comprehensive enterprise resource planning (ERP) solution that delivers rich, prebuilt, industry-operational features out of the box, with proven functionality for manufacturing (process, discrete and lean), retail, distribution, public sector and service industries.
For more information on the Specialized On-Demand Support (SOS) service, contact Ellipse Solutions at 937.312.1547 or visit http://www.ellipsesolutions.com.