To achieve ISO 9001, the transport company was required to implement a quality management system that could act as a framework to monitor and improve performance.
Freightex CEO Tim Phillips says: “Our customers are increasingly asking for high standard service levels as they realise that an unreliable supply chain can result in increased costs.
“By implementing a quality management system and gaining certification customers can rest assured that we have all the procedures in place to ensure we can offer continually better service.”
Freightex’s decision to gain ISO certification follows on from the implementation of its Customer Service Promise (http://www.freightex.com/
Phillips says: “Our Service Promise is not just corporate-speak but has driven real changes in our staff’s communication with customers. The process controls and strong customer focus required by ISO support this further.”
Notes to editors
The ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Freightex is a logistics management company dedicated to finding the most efficient road transport solutions for its customers. It is particularly active in the UK, Benelux, France, Spain and Germany with transactions completed across its European network every day between over 1500 customers and carriers.