Intrasoft will sell and service the AgentView line of products. AgentView ® Enterprise, the award-winning technology, is running successfully in over 3,500 contact centers all over the world. AgentView extracts key data from all major industry PBX/ACDs as well as a library of other systems to deliver the set of metrics necessary to provide a dramatic improvement in contact center performance.
The AgentView platform consists of an open architecture with patented collections and filtering technology to extract and assemble the strongest possible set of metrics. AgentView delivers these Goal Achieving Metrics in several flexible formats to best match the information to the individuals who need to see it.
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented technology beneath the conduit for Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the UK and Mexico as well as international distribution.