Nominations were received and judged by the Lee County Visitor & Convention Bureau from visitors and locals based on the following criteria: service satisfaction, leadership, work ethic, job knowledge, awareness of Lee County infrastructure and compassion and support for others. As the nomination material states, “Acts of kindness are everyday traits for these nominees and recipients.”
It was the Guest Service Agent, Ibrahim Maaliki, of Pointe Estero Beach Resort, who was chosen as the top recipient in the Accommodations category. Maaliki is a multiple Elaine McLaughlin Outstanding Hospitality Service Awards nominee in the Accommodations category. This year he received numerous compliments with phrases like "unfailingly polite," "good humored," "gentle" and "so focused in helping others that he isn't even aware how his unselfish acts provides guests with an incredible vacation experience."
A beach resident, Maaliki has worked for SunStream Hotels & Resorts for nearly 14 years - 10 years at Santa Maria, six months at DiamondHead Beach Resort and three years at Pointe Estero Beach Resort. A substantial group of SunStream Hotels & Resorts employees were also honored with nominations - a total of 9 nominees from DiamondHead Beach Resort and 8 from Pointe Estero Beach Resort.
POINTE ESTERO BEACH RESORT
Located on richly landscaped grounds with a tropical lake and a tranquil waterfall, Pointe Estero, a Fort Myers Beach condo hotel, rises above the tall palms – the true definition of the elegant, laid-back Floridian lifestyle. This condo hotel is situated on a private stretch of pristine beach on Estero Island, where guests can enjoy stunning sunsets and more in a peaceful and private setting. For additional information, please call 800-237-5141 or visit http://www.PointeEstero.com.