Users receive assistance with all technical issues or questions related to their Open-E products on a 24 by 7 basis. Open-E’s Support Team can be contacted both via e-mail and phone through the user portal on the company’s website. For urgent cases, a special support hotline guarantees help outside regular business hours, weekends and public holidays within a response time of four hours. Additionally, critical issues can be solved in remote support sessions – directly on the running system.
All this is now offered for half the regular price until December 31st, 2012. The offer applies to both annual and 3-year 24/7 Support Plans. Customers already using the basic, standard or premium support plans can take advantage of an upgrade at the same 50% discount.
"Our 24/7 support provides peace of mind to our customers – knowing our experienced Support Team is operational 24 hours a day, 7 days a week and year round. Our engineers are in house and not outsourced. This efficiently provides expert knowledge of the Open-E products to support our users", states Todd Maxwell, Director of technical Sales and Support.
All information about the support plans can be found on the company’s website http://www.open-
Open-E, Inc. is a pioneering leader and developer of IP-based storage management software. The Open-E DSS V7 and Open-E DSS V7 Lite line of products are aimed at the SMB and SME markets.
Open-E DSS V7 is a robust, award-winning enterprise storage application which offers excellent compatibility with industry standards (vast variety of supported hardware), and is the easiest to use and manage. Additionally, it is one of the most stable solutions on the market and an undisputed price performance leader.
Open-E counts for over 27,000 world-wide installations in Fortune 500 organizations in over 100 countries for over a decade and received numerous industry awards and recognition from PC Professional, Tom’s Hardware, Storage Awards, PC Pro and more.
Thanks to its reputation, experience and business reliability, Open-E is an esteemed technological partner for industry-leading IT companies such as Citrix, Intel, LSI, VMware, and Adaptec.
For further information about Open-E, its products and partners, visit http://www.open-
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T: +49 (89) 800777-18 (direct)
F: +49 (89) 800777-17