This year, 60 strategic decision-makers are attending to discuss the challenges presented by delivering a seamless multi-channel customer experience whilst demonstrating a stronger ROI.
The 2012 expert speaker panel includes:
· Philippa Snare, Chief Marketing Officer, Microsoft UK
· Meltem Uysaler, Senior Vice President, Customer Experience, Citi
· Vicky Stennes, Vice President, Inflight Experience, JetBlue Airways
· Gary Fox, Global Customer Experience Director, Dell
· Andy Mends, Customer Service Director Europe and Global DMTR, Elizabeth Arden
· Richard Raubik, Director, Knowledge & Insights, Central Southern Europe, Coca-Cola
· Douglas Medrisch, Head of Marketing, E.ON España
· Ben Kay, Head of Digital Strategy & Adoption, Everything Everywhere
· Arnie Van De Wijdeven, Director of Customer Advocacy and NPS, Philips
As you can see, the speaker panel is fantastic. I look forward to sharing interviews and content from the event with you shortly.
You can view the full agenda here: http://www.customerexperienceexchange.com/
In addition, if you would you like to find out how the Customer Management Exchange Network can help you get your product in front of customer experience leaders, email exchangeteam@