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Native Android App, Visibility Enhancements from Datatrac Puts Couriers InTouch

Courier company owners are pushing their businesses beyond traditional boundaries to offer new services. As a result, many important aspects of daily operations occur outside of their own four walls.

 
PRLog - Nov. 1, 2012 - ALPHARETTA, Ga. -- Today, Datatrac® is announcing the general availability of InTouch, a family of modern software solutions that enable couriers to grow their network and expand the technical and service capabilities they can offer their customers.

It would be hard to find a successful courier company that isn't engaged today in one or all of these activities:
♦ Growing the service area footprint by opening new offices
♦ Establishing third-party relationships, either by acting as an agent for another carrier or 3PL, or by subcontracting out-of-market work to other carriers
♦ Entering industry verticals that demand electronic order exchange and status updates, package-level barcode scanning, digital signature capture, or all three
♦ Establishing second shift or third shift operations

It's clear that owners and managers are pushing their businesses beyond traditional boundaries to offer new services.  As a result, many important aspects of daily operations occur outside of their own four walls.  To make this expansion fast and cost-effective, owners and managers need technology to manage distributed work environments.  InTouch shifts the focus "beyond dispatch" to provide both visibility and control of evolving operations and new business connections.  InTouch includes the following solutions:

● Datatrac for Drivers™ - a native Android driver productivity app that supports all in-the-field pick-up and delivery activities, including scanning, signature capture, GPS location capture and integrated route mapping, actual piece counts, quick search and new waiting time logic.

● Activity Manager - a completely web-based mapping tool to access driver proof-of-delivery (POD) information, real-time GPS coordinate location, and search-based package tracking.  The Activity Manager is integrated with all Datatrac mobility solutions including the new Datatrac for Drivers Android app as well as the legacy Java and Windows Mobile apps.  The Activity Manager is a great complement to traditional dispatch screens, providing an ideal "two screen" dispatch set-up to monitor the job board and POD/driver inquiries simultaneously.

● Agent InTouch - a web-based performance management solution that allows you to send orders to agents and track on-time delivery.  Agent InTouch integrates with the Activity Manager to give you the same visibility into agent orders that you have for your own operations.

The InTouch solutions are great standalone components, but integrated together, they provide a compelling set of real-time visibility and performance management tools that can be accessed from anywhere, on any device.  Whether you're on the road and need to check in on a key delivery in response to a customer call or are looking for a high-level view of partner performance, Datatrac keeps you InTouch with your business.  

Datatrac for Drivers is central to the InTouch solutions.  Datatrac provides the only complete driver solution built on Android. The app is native to the Android environment; it easily downloads from the Google Play store, installs on any phone or tablet running Android v2.2 (Gingerbread) or higher, and uses many of the inherent components of the Android phone operating system, like integrated maps and multi-language support.  Pre-release testing customers have adopted the app broadly; more than 700 drivers are already using Datatrac for Drivers.  Brian Crawford of B&K Delivery in Austin, TX commented on his company's experience with Datatrac for Drivers: "Since we started using Datatrac's Android application our operations have become much more efficient. Time consuming conversations between dispatch and drivers have been virtually eliminated. Our drivers now have all the information they need right there on their phone. Customer satisfaction immediately improved as our shippers gained quick web access to all of the information normally found on a paper delivery ticket and more--including a signature, time stamp and GPS location data for absolute proof of delivery."

Datatrac Founder & CEO Henry Dixon notes that timing is critical for this update. "We're committed to building tools that can help our clients grow their business, and we're committed to giving them access to these tools from anywhere, on any device.  It is clear to us that providing a compelling, cost effective driver solution is the foundation step for our vision of providing greater visibility to business operations.  Many of our customers need a new mobile solution to replace their current devices before a looming shutdown of the Sprint Nextel® iDEN network. And many others want to pursue new business opportunities that require scanning, but are put off by the cost of traditional barcode scanners.  We're pleased to offer them not just a replacement, but robust next generation technology that can lower operating costs while helping them to build stronger connections for all of their business operations. Datatrac for Drivers and the other InTouch solutions are the first in a series of new releases that will allow the courier industry to access the tremendous cost and productivity advances of the technology sector that have emerged in recent years."

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Datatrac creates solutions for inherently mobile businesses to empower greater efficiency, create a better customer experience and drive superior performance from their transportation logistics. For more information please visit datatrac.com/InTouch

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Contact Email:
***@datatrac.com
Source:Datatrac Corporation
Phone:800.827.2677
Location:Alpharetta - Georgia - United States
Industry:Expedited Logistics Technology
Tags:courier software, logistics technology
Shortcut:prlog.org/12014288
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