Low price isn’t the only reason more seniors are choosing Family Care.
We will never raise your monthly rates
While millions of medical alarm customers have unexpectedly seen their bills go up each year, some by as much as 25% with other providers, your Family Care rate will always be the same, guaranteed. Only Family Care makes this guarantee in writing no matter which payment plan you choose.
When you need to cancel, just send it back
There are no hidden procedures, no penalties and no pressure. Just send it back whenever you’re ready. Plus, we refund every penny for the months you didn’t use. Only Family Care publishes our cancellation policy and procedure right on the web site.
We only use 5 Diamond CSAA Certified Monitoring Centers
Unfortunately, some medical alarm companies still operate their own monitoring centers. These in house call centers may have inadequate staffing and lack important certifications, features and capabilities that state of the art professional monitoring centers have.
Over 300,000 seniors have been protected!
Family Care’s monitoring center has provided 24-hour medical alarm protection to over 300,000 medical alarm customers and continues to be the industry standard for seniors that need affordable, reliable access to help.
We have a non-commission customer service team.
Many providers will inflate their prices to pay high pressure sales people as much as $10 a month in commission. This is money paid by you in your monthly monitoring charge. Family Care does not pay commissions or bonuses for sales, which simply put, means you pay less.
You have 45 days to return for a refund
Basic 30-day return policies just aren’t enough time to realize the benefits of a good medical alarm, so we decided to give you 15 extra days to make your decision. Like we say, no pressure. Cancel, and you will receive a full refund without any commitment whatsoever.