This is the second year that The Royal Mint has run the award ceremony that recognises the suppliers that help to make their work possible. In her opening speech, Gail Roberts, head of supply chain and procurement, said “This programme underpins who we are and governs what we do within The Royal Mint supply chain.
“This year we concentrated on sustainability and managing risk in the supply chain. It has been recognised by key external supply chain bodies as an exemplar of best practice for strategic relationship management and has allowed us to achieve many accolades in the past 12 months.”
This year over 50 suppliers entered the awards that were split across eight performance categories. theWord received nominations in four categories, winning the Contractor and Service Provider of the year award, alongside other prestigious names like Zenith Print and Packaging who scooped the environment and sustainability award, and TATA Steel who were recognised for their overall delivery and quality.
Luke Barcham, Senior Account Manager at theWord commented “We are really honoured to have been selected by The Royal Mint for this award. We have worked very closely with The Royal Mint, developing specific processes and service levels specific to their requirements, it is fantastic that this has impacted their business significantly enough for them to have recognised us in this way.”
Nick Williams, Head of Customer Service at theWord elaborated further “We pride ourselves on our customer service and this for us means delivering exactly what is needed, even if this means doing something completely new.”
It became evident how important this dedicated customer service is to The Royal Mint when during the Diamond Jubilee it became necessary to re-route calls that were coming into the sales lines in order to manage a huge response to advertising without missing orders.
Williams continued “This award reflects the hard work that has gone into creating a personalised service for The Royal Mint, from the bespoke billing reports developed by Katy to keeping users connected across the globe through the account management that Luke and our customer service team have delivered.”
Richard Morris, Sales Director for theWord summarised “theWord is all about ensuring that our customers get the best service, functionality and value that we can possibly deliver and winning an award like this confirms to us that we are achieving this!”
David Skinner, Procurement manager for The Royal Mint concluded “Congratulations to theWord on winning the award last night. I am very proud that one of my key suppliers had been recognised for the good work that they have put in over the last 12 months”.
This year’s supplier awards, attended by over 300 guests was another success for The Royal Mint at the end of one of their biggest years. It was proud to be the official supplier of victory medals and commemorative coins for the London 2012 Olympic and Paralympic Games. In her opening speech, Roberts said that there had been many challenges along the way but that it had been extremely rewarding to have played a part in this piece of history.