- Oct. 30, 2012 -
CHICAGO - In an increasingly technology-dependent workplace, disruptions in technology services ripple through organizations with greater impact. While the information technology (IT) team grapples with service level expectations that are nearing a standard of continuous availability, the real estate and facilities team is under ever-increasing pressure to optimize space, improve productivity and control costs. These two trends collide when offices, facilities or datacenters are moved or undergo transition, resulting in additional risk to operations and business continuity. A significant transition mistake can have lasting consequences by adversely impacting your reputation with customers, brand image, and operating productivity.
A technology transition can be triggered by a wide range of changes ― a new product or service rollout; a merger or acquisition;
a datacenter or infrastructure upgrade; a cloud initiative; or a real estate transaction or physical facilities move. Technology that might otherwise be taken for granted, much like service from your local utility company, becomes highly visible during real estate or facilities moves, especially when a datacenter or new systems are involved. Specific examples include technology services that are part of the foundation of the modern workplace such as network and internet connectivity, unified communications (UC), and enterprise software applications. Employees expect to be able to have the technology tools and resources needed to do their jobs. Customers and partners expect little or no disruption. A seamless technology transition is one of the top measures for the success of a move, while conversely, failures are magnified and compound the organizational stress caused by a move.
The technology transition risks are higher and impacts more complex during a move because there are more tasks and dependencies translating into more things that can go wrong. Transitions have a huge impact on internal technology operations groups. The skills and expertise needed to properly assess, plan and manage the activities to migrate from one technology to the next, or one facility to the next, often do not reside within a company's internal IT organization. The infrequent and unique nature of major technology transitions requires different skills than operational management. For example, the skills and knowledge needed to run a datacenter are different from those needed to move one. Moves are often paired with upgrades or changes where IT staff are being asked to eliminate technologies they have dedicated themselves to running and refining for years, then implement and run something new with the same efficiency in a new location. Flipping-the-
switch with confidence requires careful planning and execution to mitigate risks.
Trillium Solutions Group (http://www.trilliumsg.com/
) and CBRE Group (http://www.cbre.com/
) have recently teamed as part of CBRE's multi-partner Solutions Platform to provide technology transition services. Trillium's specific role will be to provide technology transition services tailored to the commercial real estate environment. CBRE's Round Table provides a comprehensive range of experts in a solutions platform for all aspects of real estate and facilities services. In describing the Solutions Platform, CBRE First Vice President, Mike Nardini (http://www.cbre.us/o/chicago/people/mike-nardini/Pages/ov...
) said, "We have organized, on a national scale, specialized experts in every component of the built environment."
practice provides the skills, experience, and proven methodologies to mitigate risks and guide organizations through the pitfalls associated with technology transitions. With an engagement history that includes data center transitions for financial service companies where system availability is monitored in split-seconds, Trillium has demonstrated that our specialized expertise with transitions equates to significant value for our clients. We have real-world experience on a large scale including a critical datacenter move with a major insurance company and a colocation move for the world's largest asset management firm. Trillium CEO, Steve Adelstein (http://trilliumsg.com/
remarked, "We are excited to be part of CBRE's Platform to support the technology transitions for clients. Our ITtransitions®
Framework allows Trillium to partner with organizations to minimize the business disruption associated with a move."