According to Mike Guest, Head of IT for The Channel Islands Co-operative Society, “We are delighted to win this award – it is truly a recognition of how Sostenuto has met all our requirements. It has delivered the right functionality at the right price with the added bonus of being flexible enough to support our many business operations, not just IT.
CICS installed Sunrise Software’s Sostenuto IT Service Management and Self-Service solutions in 2010, replacing manual systems. Sostenuto now captures 100% of all IT incidents and staff now log all issues – from PCs and fridge repairs to requests for extra EPoS terminals when new check-out areas are built – via the Self-Service portal.
The Customer Service team logs all requests from customers and the general public using Sostenuto, covering everything from complaints to potential job opportunities. The loss prevention team also records important security incidents such as shoplifting or drive-offs at petrol stations to help the local police with CCTV footage or information for crime reports.
Retail Computer Solutions, CICS’ main retail software supplier also has access to Sostenuto to enable seamless support to end users and improve customer service. Sostenuto’s Change Management functionality is used to comply with stringent Payment Card Industry (PCI) standards, tracking the asset numbers of every Chip and PIN device used to keep an accurate audit trail required by the PCI Security Standards Council.
Geoff Rees, Sales Director of Sunrise Software, concluded: “We are delighted that Sostenuto has been recognised as a back office solution that delivers business benefits right across an organisation’
For more information on Sunrise Software, its products, services and customers, please visit www.sunrisesoftware.co.uk
NOTES TO EDITORS
About The Channel Islands Co-operative Society
Established in 1919, The Channel Islands Co-operative Society (CICS) is a retail business dedicated to the principle of co-operative trade returning profit to shareholders in respect to their purchases and where all members have an equal vote on company policy at the AGM. CICS is one of the largest employers in the Channel Islands with 1,200 people serving customers with a wide range of products and services at 21 food stores and 6 petrol stations, 14 post offices, 2 department stores, 2 travel agents, a sports shop and a funeral parlour.
For more information, please visit www.ci-cooperative.com
About Sunrise Software
Established in 1994, Sunrise provides applications which underpin business processes across its customers’ organisations. A privately held, UK based company, Sunrise has a highly successful track record in IT service management, customer service management and business process management with fully configured applications designed around best practice guidelines.
Available as either on-premise or Software as a Service (SaaS) Sostenuto, Sunrise’s flagship product is totally web-based which harnesses modern technology with inbuilt resilience. Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing organisations to change or introduce new processes through simple configuration.
There are three different variants to address different business requirements:
• Sostenuto ITSM available as ITSM2 and ITSM3 (ITIL2 or ITIL3 versions)
• Sostenuto CSM, a non-ITIL tool for customer service departments.
• Sostenuto BPM, which allows organisations to create their own applications
Many organisations use Sostenuto across the UK, with high profile users including Anglian Water, the NHS, Rugby Football Union, University of Greenwich, Muller Dairy and many more.
For more information please visit: www.sunrisesoftware.co.uk
020 8391 9000