“In these challenging economic times, we know how important it is for organizations to cut costs, while still achieving their KPIs,” says David Ferguson, President and CEO of 5000fish, Inc. “Yurbi for ITSM helps organizations achieve their KPIs by providing them with quick access to the information they need by connecting multiple data systems and quickly delivering statistics and reports they need from these systems to make evidence-based business decisions.”
With Yurbi for ITSM, any organization, regardless of their current ITSM application, will be able to optimize their BI process by connecting multiple and diverse data sources together to access real-time statistics on key performance indicators (KPIs). Yurbi for ITSM assists organizations to ensure ITIL best practices are monitored and performance can be easily evaluated.
“We developed Yurbi for ITSM to relieve a major pain point for many of our customers,” says Ferguson. “They consistently complained to us about being ‘stuck’ with the limited reporting provided with their current ITSM tools. Yurbi for ITSM solves this pain by providing organizations, teams, and individuals with quick access to information they need, from multiple data sources. We know that many of the FUSION12 attendees will find Yurbi for ITSM to be an essential tool for their environment.”
Yurbi for ITSM is powered by AnyDB technology, which can be connected to any SQL, Oracle, or ODBC data source to fit their BI needs. The pre-built connectors for major ITSM applications, such as CA, BMC, FrontRange, and HP make Yurbi for ITSM an essential tool for small, mid and large IT organizations.
“One of our customers was interested in finding out real-time statistics on their call-to-ticket ratios and analyst first-call resolution times,” explains Ferguson. “This customer connected Yurbi for ITSM to their service desk and call center databases to monitor KPIs. Armed with these data and easy to analyze reports, the customer is currently implementing a process to provide self-help knowledge articles for routine service calls that the data showed were taking up a huge amount of phone time.”
Yurbi for ITSM decreases professional services cost associated with service desk migrations by providing a complete timeline view and access to key metrics from both the historical and new service desk systems and connecting them together in real-time. Leveraging Yurbi for ITSM reduces costs and saves time by eliminating the need for the complicated and costly process of force-feeding the old data into the new system for reporting historical information.
“As a former professional services consultant, I can attest to the decrease in costs our Yurbi for ITSM tool will save IT organizations”
FUSION12 conference attendees can see a live demo of Yurbi by visiting the Yurbi booth #623 in the Expo Hall on Sunday, October 28th from 5:00-7:00pm, Monday, October 29th from 11:00am – 3:30pm and 5:00-7:00pm and Tuesday, October 30th from 11:00am – 3:15pm.
Download a FREE trial of Yurbi by visiting http://www.yurbi.com
itSMF USA, a nonprofit membership organization dedicated to the advancement of service management good practices by professional and academic practitioners, researchers, and leaders, together with HDI, a global association for IT service and technical support professionals and the premier certification body for the services support industry, are collaborating to produce FUSION 12.
Both organizations previously hosted separate service management conferences during the fall. Under this new model, customers will realize unprecedented choice and flexibility in one larger, more comprehensive educational venue, thus enabling the FUSION conference to stake its claim as the premiere global service management conference.
About 5000fish, Inc.
5000fish, Inc., a Business Intelligence (BI) software company, creates innovative products for business users to make data- informed business decisions. Current products include: Yurbi, an enterprise BI platform that allows organizations to access, integrate, and deliver data from multiple systems securely to users who need it in real-time and without requiring programming or database expertise; Yurbi Connect, a drag and drop process to automate the integration of application data, both on-premise and cloud-based;
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